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Q: What is MobileCamViewer?
Q: Which service is best for my needs?
Q: Will I be charged for the data when I use MobileCamViewer?
Q: What is a port?
Q: What is an IP camera?
Q: What guarantees of privacy do I have?
Q: Can anybody else see the feed from my camera?
Q: Does mobiDEOS store my video on their servers?
Q: What if I don’t have a phone signal in my area?
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| Q: What is MobileCamViewer? |
MobileCamViewer is an application through which you can view live video from:
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Your personal webcams, IP cameras, analog and CCTV cameras, NVRs, DVRs and video servers using your mobile device |
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Public IP cameras & webcams such as traffic or weather cams using your mobile device |
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| Q: Which service is best for my needs? |
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Basic: Designed for use in the home. Supports 2 webcams or IP cameras connected directly to the Internet. |
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Standard: Designed for use in the home and/or small business. Supports 5 webcams or IP cameras connected to the Internet |
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Enterprise: Designed for use in businesses and government agencies. Supports 25 IP and unlimited analog cameras connected through an NVR, DVR, or Video Server. |
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| Q: Will I be charged for the data when I use MobileCamViewer? |
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Yes, you will be charged by your cell phone carrier for the data unless you use a WiFi connection. |
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Please check with your wireless carrier for suitable data plans and pricing. |
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| Q: What is a port? |
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A port is a "tunnel" through which the camera connects to the internet. |
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Typically port # 80 is used for IP cameras, but you should check with your camera’s manufacturer or instruction manual for the correct port number. |
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| Q: What is an IP camera? |
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IP (Internet Protocol) Cameras are video cameras that transmit video streams through the Internet. |
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Once an IP Camera is installed, the video stream can be accessed from anywhere in the world where Internet access is available. |
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| Q: What guarantees of privacy do I have? |
MobileCamViewer is an application through which you can view live video from:
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Your camera access passwords are encrypted, so only people who know your userID and password will have access to your information. |
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Not even employees of mobiDEOS can access your password |
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| Q: Can anybody else see the feed from my camera? |
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No. Only people whom you have provided your userID and password can access your video stream. |
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Because your camera access passwords are encrypted, even the staff at mobiDEOS cannot access your feed. |
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| Q: Does mobiDEOS store my video on their servers? |
No we do not. Your video is be streamed to your mobile phone and never stored.
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| Q: What if I don’t have a phone signal in my area? |
MobileCamViewer is dependent upon the availability of phone/data service; therefore, a signal is necessary to use the application.
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Q: What types of mobile devices can I use with MobileCamViewer?
Q: What types of cameras will work with this service?
Q: Which wireless carriers support MobileCamViewer?
Q: Do I need a data plan to access the service?
Q: Do I need 3G for this application?
Q: Can I use my iPhone with MobileCamViewer?
Q: Do I have to have a web browser on my mobile device?
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| Q: What types of mobile devices can I use with MobileCamViewer? |
For a complete list of supported mobile devices, click here.
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| Q: What types of cameras will work with this service? |
See our comprehensive list of supported NVRs, DVRs, and Cameras.
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| Q: Which wireless carriers support MobileCamViewer? |
MobileCamViewer is available through all wireless carriers that support OTA (over the air delivery of software) as well as through Nextel, Boost, and SouthernLinc.
click here to see a list of carriers
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| Q: Do I need a data plan to access the service? |
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No, you do not need a data plan to access MobileCamViewer, but if you plan to access and view your cameras regularly, you should consider a data plan because you may be subject to the charges of your service provider
Please call your cell phone carrier for further details. |
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Alternatively, if your device has WiFi capabilities, you can use MobileCamViewer over a wireless internet connection |
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| Q: Do I need 3G for this application? |
No. However, a faster network such as 3g will increase the speed (frames per second) of the application.
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| Q: Can I use my iPhone with MobileCamViewer? |
Yes, click here to see our product on Apple's AppStore.
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| Q: Do I have to have a web browser on my mobile device? |
No, but you do need to have connectivity to the Internet on your mobile device.
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Q: Where do I find my User ID?
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| Q: Where do I find my User ID? |
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On the welcome screen of MobileCamViewer click the "Help" button. |
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Your UserID is at the bottom of the screen below the date and time. |
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If you can't see your User ID, your application might not have been assigned one. To do this, please view one of the demo cameras |
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Q: How do I subscribe to MobileCamViewer?
Q: Why do you charge monthly for this application?
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| Q: How do I subscribe to MobileCamViewer? |
You can subscribe to MobileCamViewer directly from our website, your cell phone carrier, or dealers.
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| Q: Why do you charge monthly for this application? |
With a subscription, MobileCamViewer is more than just a static software program—it becomes a continuous service. Therefore, a subscription to the MobileCamViewer application ensures constant access to the myriad features offered by mobiDEOS.
Advantages to a subscription:
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Significantly less expensive than a one-time purchase of the software |
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Month-to-month subscription without a contract and without hidden cancellation fees |
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Ideal for short-term or temporary access |
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Automatic updates new features, upgrades at no additional cost |
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Continuous support for new phones and for new cameras, DVRs, and NVRs |
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If you buy a new phone, you can seamlessly transfer the application |
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You can easily add new supported cameras, DVRs, and NVRs as they enter the market |
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Support for new devices is automatically updated with a subscription, so all you have to do is add the new device to your MoblieCamViewer application |
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Continuous technical support from mobiDEOS |
However, if you still prefer a one-time purchase of the software, we can accommodate you. Please contact our sales office at sales@mobideos.com to place your order.
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Q: When trying to enter settings into MobileCamViewer on my BlackBerry, the first letter that I type into a field is automatically capitalized. How do I fix that?
Q: Why doesn’t my camera work?
Q: Why can't I see the preview of my Webcam on the MobileCamStreamer?
Q: Why can't I see the footage of my camera on my phone?
Q: I can't enter any letters into the settings dialog box text fields on my Blackjack. What's wrong?
Q: How do I check which Windows Service Pack Version I have on my computer?
Q: How do I check if my camera is working?
Q: I can't see the demo cameras on my BlackBerry.
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| Q: The first letter I type into a field is automatically capitalized. How do I fix that? |
BlackBerrys, amongst other mobile devices, are designed to automatically capitalize the first letter you enter into an input field. Your camera access information, however, is case sensitive.
Follow these steps to change the letter to lowercase on your Blackberry:
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Type the first letter (which will be capitalized). |
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Delete the letter you just entered. |
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Type the letter again. (The second time you type the letter it will be in lowercase) |
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| Q: Why doesn't my camera work? |
The connection to your camera is probably not working for one the following reasons:
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You have entered the wrong IP address. |
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Your username and password do not match. |
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The port you have entered is incorrect. |
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You have selected the wrong camera type. |
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Your camera is not supported by the application. |
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| Q: Why can't I see the preview of my webcam on the MobileCamStreamer? |
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If you're using Windows XP, check that you have Windows Service Pack 2 or higher. |
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If you do not have Service Pack 2 or higher, you can download it to your computer online. |
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If you set up your webcam with a password, MobileCamStreamer will not be able to access the video. You will have to temporarily disable the password on your webcam. |
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If your webcam is being used by another program, MobileCamStreamer will not be able to configure to your camera. Please close the application and try again. |
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| Q: Why can't I see the footage of my camera on my phone? |
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Your NVR/DVR/Camera may not be supported. click here to see supported cameras. |
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Your NVR/DVR/Camera may not be connected to the Internet but your local area network instead. Your NVR/DVR/Camera must be directly accessible from the Internet. |
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Your phone might not be supported. click here to see supported phones. |
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There may be a failure in the communication between your device and the camera. (Please see "Error Message" section of this page) |
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| Q: I can't enter any letters into the settings dialog box text fields on my BlackJack. What's wrong? |
The settings dialog box text fields do not accept full-size keyboard entry at this time. Please use the numerical keyboard to enter letters and numbers "sms-style" for the time being.
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| Q: How do I check which Windows Service Pack version I have on my computer? |
On Windows XP:
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Double click “My Computer” on your desktop or from your start menu. |
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Select “Help” from the menu bar. |
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Select “About Windows”.
The “About Windows” panel displays a variety of information, including which service pack is installed on your computer.
Please Note: If you are in Windows XP “Category” view, you must click "Start" then "My Computer" to open "My Computer." Then continue as above.
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| Q: How do I check if my camera is working? |
| You can easily check if your camera is working by typing the URL or IP address into a browser such as Internet Explorer or Firefox. Example: http://67.109.56.181:80
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| Q: I can't see the demo cameras on my BlackBerry. |
| This is most likely due to missing or incorrect APN (Access Point). For help with your APN setup based on your carrier, please see this document. Enter the appropriate APN by clicking on
Settings => Options => Advanced => TCP
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Q: I get an error message that says, "Open tunnel failed" when I try to view my camera. How do I fix it?
Q: I always get a username/password error when I try to connect to my camera.
Q: On Palm Treo, why does the application throw a network error?
Q: I get this message when I was trying to add a NVR/DVR/Camera: "Could not connect to the NVR/DVR, please verify the IP address and model. Error retrieving cameras from NVR/DVR. Check your settings." What does it mean?
Q: I get this message when trying to add a DVR/NVR: "DVR/NVR authentication failed, please verify the username and password entered. Error retrieving cameras from NVR/DVR. Check your settings." What does it mean?
Q: I get this message when I was trying to view my camera: "Open tunnel - max timeout." What does it mean?
Q: I get a DNS Error (Windows Mobile)
Q: I get this message: "DEFAULT VIEW ERROR." What does it mean?
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| Q: I get an error message that says, "Open tunnel failed" when I try to view my camera. How do I fix it? |
This error occurs when the APN is not set in your Blackberry.
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Please delete the application. |
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Set your APN as per your carrier's instructions (Please see the troubleshooting section of this help document for more information |
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Reinstall MobileCamViewer and try again. |
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| Q: I always get a username/password error when I try to connect to my camera. |
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Usernames and passwords are case sensitive. |
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If your camera's access credentials have capital letters, make sure you type them accurately. In most cases, this should solve the problem |
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| Q: On Palm Treo, why does the application throw a network error? |
Some mobile devices, including the Palm Treo, will not allow you to access data if you are in call mode.
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Turn off your voice call before accessing the application, the easiest way to check is to open your palm's browser and see if you can access the Internet. |
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You can also try turning your device to data mode and try accessing the application again. |
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| Q: I get this message when I was trying to add a NVR/DVR/Camera: "Could not connect to the NVR/DVR, please verify the IP address and model. Error retrieving cameras from NVR/DVR. Check your settings." What does it mean? |
In order for MobileCamViewer to work correctly, all of your settings must be correct. Please double-check:
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IP address/URL should be typed without "http://" with respect to capitalization |
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Port number |
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| Q: I get this message when trying to add a DVR/NVR: "DVR/NVR authentication failed, please verify the username and password entered. Error retrieving cameras from NVR/DVR. Check your settings." What does it mean? |
Please make sure that your username and password match. (Remember that they are case sensitive.)
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| Q: I get this message when I was trying to view my camera: "Open tunnel - max timeout." What does it mean? |
This message occurs when your cell phone is not reaching the Internet through the MobileCamViewer application. There are three possible reasons for this:
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You don't have a data plan |
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Your data signal is low |
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The APN is not set up correctly (Blackberry only) |
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| Q: I get a DNS Error (Windows Mobile) |
This message occurs when your Windows Mobile device is unable to use the data network or when it is currently being used by another application.
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Close all applications and try loading MobileCamViewer again. |
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| Q: I get this message: "DEFAULT VIEW ERROR." What does it mean? |
This message occurs when MobileCamViewer is unable to receive data from the source.
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Make sure your DVR, NVR, Video Server, or camera is connected properly. |
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